Refund policy
Last updated: August 9, 2026
Thank you for shopping with CLOTHPIC.
We want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.
1. Returns
We accept returns only for products that are:
- Damaged or defective when received
- Incorrect products sent by CLOTHPIC
- Significantly different from the product ordered
To be eligible for a return, the product must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with original tags, packaging, and accessories, where applicable
- Accompanied by proof of purchase or order details
Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return.
2. Return Request Period
You must contact us within 7 days of receiving your order if you believe the product is damaged, defective, incorrect, or otherwise eligible for return.
Please provide your order number and clear photographs or videos showing the issue. We may request additional information to evaluate the request.
3. Non-Returnable Products
Returns may not be accepted for:
- Products that have been worn or washed
- Products damaged after delivery due to improper use or care
- Products altered, modified, or customized by the customer
- Products returned without original tags or packaging
- Products returned after the applicable return period
- Any product specifically identified as non-returnable on its product page
4. Exchange
Where an exchange is applicable, it will be subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund or store credit, as applicable.
5. Refunds
Once we receive and inspect the returned product, we will notify you whether your return has been approved.
If approved, the applicable refund will be processed using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.
Where a return is approved because of an error or defect attributable to CLOTHPIC, we may arrange or reimburse reasonable return shipping costs, as applicable.
7. Wrong or Damaged Product
If you receive a wrong, damaged, or defective product, please contact us within 7 days of delivery.
Please keep the product, packaging, tags, and shipping information until your request has been reviewed.
We may request photographs or videos to verify the issue.
8. Cancellation
Order cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed, dispatched, or handed over to a shipping partner, cancellation may no longer be possible.
If cancellation is accepted, any eligible refund will be processed according to the applicable payment method and circumstances.
9. Failed or Undelivered Orders
If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply before the order can be re-shipped.
Any refund for an undelivered or returned order will be handled after the package is received by us and may be subject to applicable shipping or processing costs.
10. Refund Delays
If an approved refund has not appeared in your account within the expected processing period, please first check with your bank or payment provider.
If the issue continues, contact us with your order details so we can assist you.
11. Contact Us
For return, exchange, cancellation, or refund requests, please contact:
CLOTHPIC
Website: www.clothpic.in
Email: support@clothpic.in
Please include your order number and a description of the issue when contacting us.
CLOTHPIC reserves the right to review each return or refund request and apply this policy in accordance with applicable laws and regulations.